How do I know if I have a transmission problem?

The following symptoms may indicate that your vehicle's transmission requires service:

• Check engine light is on
• Low or leaking transmission fluid
• Noise coming from the transmission
• Transmission is slipping
• Transmission failure
• The vehicle does not move

What is preventive maintenance?

The key to keeping your vehicle running well now and in the future--and to saving money on needless repairs--is routine preventive maintenance. Yet many drivers tend to put off maintenance service. A recent survey found that...

• 38% of cars had low or dirty engine oil
• 54% had low tire pressure
• 28% had inadequate cooling protection
• 19% needed new belts
• 16% had dirty air filters
• 10% had low or contaminated brake fluid

How do I keep track of routine maintenance?

Keep a maintenance schedule. Doing so helps you plan for services that prolong the life of your vehicle, reduce vehicle failures, and gain you peace of mind. If you'd prefer, we can maintain the schedule for you.)

Does it really matter where I take my car for service?

Yes. Certified mechanics are required to undergo continual training in the latest systems and proficient use of state-of-the-art equipment in order to test the electronics that control most cars' functions and to enable diagnosis and prognoses of complex problems. Equipment includes: electronic scopes to monitor sensor signals, scanners to communicate with the computers, etc.

As well, a certified mechanic has access to tech-info services to reference wiring diagrams, manufacturer's technical service bulletins and other data. Without these resources, a garage mechanic might easily misdiagnose your vehicle's problem at your expense.

Why doesn’t my car start?

A non-starting car is a frustration, pure and simple. But there is a difference between not “cranking” (no sound when turning the key) and not starting. Two typical scenarios follow.

This usually means there's a problem in the starting circuit, which includes the starter motor, battery, switches and wiring--all three areas. Most commonly, drivers want to simply replace the battery as a solution, where, in most cases, doing so will commonly not fix the problem. Only a complete check will pin-point the problem and lead to the appropriate repair solution.

My engine “cranks” but it doesn't start &/or stay running. Why?

Typically the engine is not receiving sufficient spark, fuel, compression, timing, or computer control. This circumstance requires a thorough engine and computer diagnosis to pinpoint the problem and derive a recommended solution.

How often should I change my spark plugs?

Most new car manufactures recommend spark replacement at 100k. Our opinion is that between 50k - 75k miles is a better interval. The spark electrodes wear out before the higher mileage, and this can cause wear on other parts--we frequently see coils needing replacement on engines with high mileage plugs. Another factor to consider is spark plugs frozen in the plug holes; often these plugs break when replaced. (some of the newer Ford engine spark plugs are being replaced at 25,000 miles!) Now you might wonder: Do we make extra bucks peddling more frequent spark replacement? No. We make some extra bucks replacing coils on cars that exceed our recommended 50k-75k replacement interval. But we'd much rather do needed than preventable repairs.

What causes brake pulsation?

An up-and-down movement of the brake pedal can be caused by two factors, one to be expected, the other a cause for concern. An antilock brake system engaging on a slippery road normally produces pulsation. But pulsation on a dry road is probably cause for concern. It might be caused by a warped rotor, which can be repaired by resurfacing the rotor on a brake lathe. But if the rotor doesn't meet minimum thickness, it will need replacement.

Why does my dashboard's “computer” icon light up?

The check engine (or service engine) light illuminates to alert you that the computer has detected a malfunction in a fuel, ignition, or emission control circuit. You should have this problem diagnosed as soon as possible: if the light starts flashing, your car's computer has detected an engine miss that could lead to catalytic converter damage if you continue using the vehicle.

What parts should be replaced and at what intervals?

Your owner’s manual provides all necessary information regarding what parts to replace and when to do it. Read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements. If you have questions about warranties, please contact us.

How can I keep my vehicle's warranty in effect?

Make sure your vehicle is serviced at the intervals specified in your Owner's Manual or Warranty Booklet, and keep very clear records of your vehicle's Maintenance. Be sure to list the date, parts installed, vehicle identification number and mileage recorded on the invoice. Keep these receipts in a safe place. If you have a service log in your Owner's Manual or Warranty Booklet, use it. For guidance on service intervals, consult our Preventive Maintenance schedule.

Am I required to use my new car dealer for maintenance to uphold my warranty?

No. You can have routine service done by any independent service station, shop or garage and still maintain your warranty.

Am I required to use the manufacturer's original equipment parts to retain my warranty's validity?

No. Automakers cannot legally specify the use of any manufacturer's parts for your vehicle's maintenance. You may use any brandname quality replacement parts.